JTAG Ticketing Helpdesk Basic System is a help desk ticketing system which will help you to setup internet based ticketing system on your Joomla site. The JTAG Ticketing Basic System is developed based on the JTAG Ticketing Free component. We have created a Joomla 1.5 native port of it and added some additional useful modification to made it more user-friendly. The component comes with the following features: Ticket Management• Submit a tickets from WEB frontend• Modify, closed and re-open tickets• Create ticket categories. For example, you can have tickets category for sales, tech support etc.• Assign tickets to a single user or to many users.• Search through tickets• Dashboard for system manager• Email notification when a ticket has been processed Core System• Extended Configuration Manager• User Manager• Permission Manager• Category Manager• Ticket Viewer• Create different user groups with different rights• Manage users from frontend and backend• User rights Manager to manage user rights• Database Maintenance• The use of WYSIWYG text editor for writing and replying tickets. You also have BBCode, or plain text editor• Support multiple ticket categoriesConfiguration manager• Set HelpDesk name• Set language• Possibility to set Date Format• Possibility to set Message Box Editor• Possibility to set Message Box size• Possibility to set number of tickets per page• Possibility to set Highlighting characters on new tickets• Possibility to set default ticket text• Possibility to set default user organization• Possibility to set VirtueMart payment status for created tickets• Possibility allow only registered user access to Helpdesk• Possibility to auto import users from Joomla to Helpdesk• Possibility to set default user group• Possibility to set agreement before tickets processing• Possibility to notify users with email• Possibility to set notification email template User Manager• Possibility to add users to helpDesk• Possibility to edit/remove user• Possibility to set user group/organization Permission Manager• Possibility to set permission for a user group to work with only some ticket group• Possibility to set permission for create, edit, remove ... tickets Category Manager• Create/remove ticket category• Set image to this ticket group Email• Send notification through email Frontend Manager• Create/reply/close/reopen tickets• Assign ticket to a users• Search ticket• Add users to Helpdesk
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