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Support Policy

 

We really are nice people who would like to help you succeed with your websites using our products - We make every attempt to answer queries promptly, however , please be patient if it takes a little longer - it just means we are working on the solution in the background & working hard to achieve a happy ending to every issue.

 

The Support team is up and about , responding to queries, from GMT 5 a.m. to GMT 1p.m.


Estimated Response Time

Topics posted on the forum will be responded to within 12-24 hours on weekdays

Solutions to bug-fixes or specific issues could take 2-3 days after the initial response.

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