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01
Sep

Posted by JTAG Support in JTAG Helpdesk

Jtag Helpdesk Installation-

To install the JTAG Helpdesk, first thing you need to do is to download it from your profile, along with the rest of the files: ‘mod jtag Helpdesk’.
After that, please follow the steps below, depending on which version of Joomla you are using.

For Joomla 1.5

1) Go to the Joomla admin and click on the menu option Extensions.
2) In the menu bar, rollover your mouse to the Install/Uninstall option.
3) Click on browse button and give the path of the file in your computer for installation of ‘JTAG Helpdesk’ source file.
4) After providing the path, click on the 'Upload & Install' button to complete the installation of ‘JTAG Helpdesk’ source file.
5) If the installation goes successful, you will find the following message of ‘Installation Component Success’.
6) Installation is complete
7) You can see Menu Item Jtag Helpdesk inside Menu Components.


For Joomla 1.6, 1.7 and 2.5-

1) Go to the Joomla admin and click on the menu option Extensions.
2) In the menu bar, rollover your mouse to the Extension Manager option.
3) Click on browse button and give the path of the file in your computer for installation of ‘JTAG Helpdesk’ source file.
4) After providing the path, click on Upload & Install Button to complete the installation of ‘JTAG Helpdesk’ source file.
5) If the installation goes successful, you will find the following message of ‘Installation Component Success’.
6) Installation is complete
7) You can see Menu Item Jtag Helpdesk inside Menu Components.

How to display Helpdesk on the frontend -

For Joomla 2.5 and joomla 3.0

A] Setting inquiry form -

1) Go to the Joomla admin and click on the menu option ' Menu '
2) Go to Main Menu and click on New button.
3) In the field named as ' Menu Item Type ' click on select button. Browse window will appear.
4) Inside jtaghelpdesk select ' JTAG HelpDesk Inquiry/Contact Form  ' .
5) Give Menu Title as you want. (Example title is ' Contact Us ')
6) save it.
7) You can see Helpdesk inquiry form inside Contact Us  menu.

B] Setting Knowledgebase form -
1) Go to the Joomla admin and click on the menu option ' Menu '
2) Go to Main Menu and click on New button.
3) In the field named as ' Menu Item Type ' click on select button. Browse window will appear.
4) Inside jtaghelpdesk select ' JTAG HelpDesk Q&A Knowledgebase   ' .
5) Give Menu Title as you want. (Example title is ' Knowledgebase ')
6) save it.
7) You can see Helpdesk Knowledgebase form inside Knowledgebase  menu.


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